Velvo

Hardware

1. How do I download Lovense Remote?

Lovense Remote is available for iOS, Android, Mac, and Windows. Please click here to download the version you need. You can also download Lovense Remote from the iOS App Store or the Google Play Store.

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2. Which devices work with this app?

Lovense Remote is compatible with devices that run:

   •iOS 14.2 and later

   •Android 5.0 and later (with Bluetooth 4.0 enabled)

   •Mac (with Bluetooth 4.0 enabled)

   •Windows PC (requires a Lovense USB Bluetooth Adapter to connect)

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3. What toys work with this app?

All Lovense toys work with the Lovense Remote app.

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4. How do I connect my toy to my phone?

1. Press and hold the toy's button to turn it on. A light will begin flashing to indicate it is turned on.

2. Turn on your phone’s Bluetooth. Open Lovense Remote and tap the connection icon in the upper right corner.

3. Tap [+] to begin searching for the toy. After your toy is found, tap “Done”. The toy’s light will stay on to indicate it is connected. Your toy can now be controlled by the Lovense Remote app.

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5. I’m being asked for my pairing code to connect via Bluetooth. What is the pairing code?

Do not try to pair the toy to your phone’s Bluetooth settings. Follow the instructions above to connect your toy. A pairing code is not required.

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6. How many toys can I connect at a time?

You can connect up to seven toys to one device at a time when using Android version of Lovense Remote app and up to 10 - when using iOS version.

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7. Can I connect a toy to two different devices at the same time?

No, each toy can only be connected to one device at a time.

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8. Why does the app need to access my phone's storage, camera, microphone, etc.?

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