Lovense® Dolce FAQ: Your Guide to Software, Hardware, Shipping, Returns, and Tracking

Hardware

Dolce

1. Which brand of lube do you recommend to use with Dolce ?

We recommend using a high quality water based lube, like Water-Based Lubricant. This should avoid the need to re-apply in the middle of use.

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2. Can I use Dolce in water?

Dolce is fully waterproof. You can use it during a shower or bath without any issues. Please be aware that Bluetooth connectivity in/under water is not stable!

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3. What material is Dolce made from? Is it safe?

All Lovense products are 100% body safe. None of our products contain phthalates or any other harmful chemicals. We test our products thoroughly and consider health safety as a top priority!

Dolce is made from 100% pure silicone.

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4. How to program Dolce?

1. After successfully pairing Dolce to your phone, tap on the Dolce panel in the My Toys section.
2. Tap "Program" button to see the programming options.
3. Tap "Adjust Levels" to adjust the first three levels.
4. Tap "Create New Pattern" to add a preset pattern onto Dolce.

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5. What is the size of Dolce?

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6. What does IPX7 Waterproof mean?

IP stands for “Ingress Protection” and measures how well a device is protected from both solid objects and liquids.

IPX means that the product passed a specific IP test done by a certified, independent company, and was tested for protection from liquids.

IPX7 rating means that the product can be submerged up to 1 meter in water for 30 minutes.

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7. Will Dolce fit my body?

Dolce’s flexible neck allows you to adjust it to your body and ensures good contact with both the clitoris and G-Spot at the same time. Please note to never fully straighten the toy or it could break.

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8. How to clean Dolce?

Clean with warm water and mild soap (or a sex toy cleaner) and dry thoroughly before storing. DO NOT boil in water (the battery may explode or water could leak into the toy).

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